Policy and Regular

Information about general transaction conditions

Warranty policy:

Products are warranted for 3 years, 1 exchange 1 in the first year if the product has the following problems:

1. Battery panels: The product itself has a cracked cell or does not generate a charging power
2. LED Chip: The product itself has 10% of LED chips that are not working or not shining
3. Battery: The product itself is burn, leaks, cannot be charged or discharged

Refund Policy:

In 6 months, please make sure product has not been used or opened, clean, without scratches, intact accessories and packaging. Clients send the product to the address 73, Street 57, Tan Tao Ward, Binh Tan District, Ho Chi Minh City, delivery costs clients pay. After checking and confirming the quantity and conditions of the returned goods, we will proceed to transfer the money back to the clients.

Transaction process

For clients:

Step 1: Contact one of Viet Sky Solar’s consultants (information in the Contact section) or leave your information via the website, Facebook fanpage. We will contact you to consult and answer your questions about our services and products.

Step 2: Order directly through the consultant.

Step 3: Transfer 100% of the order value.

Step 4: When the goods arrive, double check to ensure the product’s quantity and item is correctly.

For Viet Sky Solar

Step 1: Consultant advice and answer the clients who contact company about our products and services or actively contact clients using the contact information provided by clients.

Step 2: Confirm client’s order and check the client’s payment.

Step 3: Check the goods before delivery, make sure the right quantity, product code, complete accessories included, the product works well.

Step 4: Delivery to stores / companies for clients in HCM City or delivery to delivery bus station for the clients outside HCM City.

Information about shipping and delivery

Delivery or supply service method:

In HCM city:

• Orders under 10,000,000 VND: Clients take the goods by themselves
• Orders over 10,000,000 VND: Free delivery (We are going to free delivery for all orders in the future)

Outside HCM city:

• Orders over 20,000,000 VND: Free delivery (by bus delivery station)
• Orders under 20,000,000 VND: Free delivery to the bus delivery station, others fee clients pay by themselves

Estimate delivery time:

In HCM city:

• Orders that placed in the morning will be delivered in the afternoon
• Orders that placed in the afternoon will the delivered in the next morning

Outside HCM city:

• Deliver to bus delivery station the same time with orders in HCM city, clients receive goods time depend on the bus delivery station.

Payment methods

For clients in HCM city:

• Clients can choose to pay by COD or bank transfer

For clients outside HCM city:

• Clients pay 100% order value by bank transfer, then the delivery team will proceed to send the goods to the clients.

Bank account information

1. Account owner: PHAN THI PHUONG CHI
   • Account number: 0501000188464
   • Vietcombank – Bac Sai Son branch
2. Account owner: PHAN THI PHUONG CHI
   • Account number: 1242287
   • A Chau Bank (ACB) – Binh Tan branch